Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est.
All warranty claims must be communicated directly to AWM by following the procedure outlined in this document.
This warranty only extends to the original purchases. Any misuse, abuse, or modification to the original product voids the warranty. AWM does not warrant the performance of the product when used in combination with anything other than original AWM products or approved third party products. Any product, part, or component must have been installed and maintained by AWM.
Claims for repairs or replacement can be submitted via phone during office hours at 1300 475 217, or by email at service@awm.net.au. A member of the Service Department will promptly be in contact to assess the issue and determine the appropriate action to be taken. If required the Service Department will arrange for a service technician to come to site for further assessment of the issue, to repair the issue on-site, or to deliver and install replacement parts or product. Products must be serviced by an authorised AWM technician. Unauthorised servicing immediately renders any warranty null and void.
Information regarding your products (user guides, troubleshooting, product care and maintenance) can be found online at www.awm.net.au.
This warranty applies to:
This warranty does not apply to:
Parts used to repair a product under warranty are covered to the end date of the original warranty period only. AWM makes no implied warranties other than those implied by the Trade Practice Act and NSW Fair Trading Laws. In no event will AWM be liable for consequential, indirect or incidental damages resulting from any cause. The warranty gives you specific legal rights including but not limited to State and Federal Government regulations. These rights may vary from State to State.
Our company commitment extends to operating in accordance with the Australian Standard AS/NZ ISO14001:2015 Environmental Management System Requirements and Australian Standard AS/NZ ISO9001:2015 Quality Management System Requirements.
Workstations & Tables
AWM warrants its workstations and tables are free from defects in materials and workmanship for a period of 10 Years from the date of delivery. During the applicable warranty period, AWM will repair or replace (at its discretion) any product, part, or component covered by this warranty which falls under normal use as a result of a defect in material or workmanship with a comparable product.
Excluded: Electrical Component, USB/Wireless Charger
Orio Screen System
AWM warrants its Orio Screen are free from defects in materials and workmanship for a period of 10 years from the date of delivery. During the applicable warranty period, AWM will repair or replace (at its discretion) any product, part, or component covered by this warranty which falls under normal use as a result of a defect in material or workmanship with a comparable product. Third party upholstery materials (including fabric, backing foams, leather, and vinyl) and other third-party materials applied to Orio Screens are covered as per individual manufacturer’s warranties. AWM does not warrant product failure resulting from third party materials applied to products.
Drum+Base System
AWM warrants its Drum+Base Range free from defects in materials and workmanship for a period of 5 years from the date of delivery. During the applicable warranty period, AWM will repair or replace (at its discretion) any product, part, or component covered by this warranty which falls under normal use as a result of a defect in material or workmanship with a comparable product.
Excluded: Electrical Component, USB/Wireless Charger
Metal Storage
AWM warrants its metal storage products free from defects in materials and workmanship for a period of 5 years from the date of delivery. During the applicable warranty period, AWM will repair or replace (at its discretion) any product, part, or component covered by this warranty which falls under normal use as a result of a defect in material or workmanship with comparable product. Mechanical, battery, and hardwired locks are covered as per individual manufacturer’s warranty
Monitor Arm: MA Monitor Arm (exclusively)
AWM warrants its MA Monitor Arms are free from defects in materials and workmanship for a period of 5 years from the date of delivery. During the applicable warranty period, AWM will repair or replace (at its discretion) any part or component covered by this warranty which falls under normal use as a result of a defect in material or workmanship with a comparable product. Third party monitor products are covered in accordance with the individual manufacturer’s warranty and conditions.
Joinery & AWM Locker
AWM warrants its joinery and lockers are free from defects in materials and workmanship for a period of 3 years from the date of delivery. During the applicable warranty period, AWM will repair or replace (at its discretion) any product, part, or component covered by this warranty which falls under normal use as a result of a defect in material or workmanship with a comparable product. Mechanical, battery, and hardwired locks are covered as per individual manufacturer’s warranty.
Electrical Components
AWM warrants its electrical components free from defects in materials and workmanship for a period of 2 years from the date of delivery. During the applicable warranty period, AWM will repair or replace (at its discretion) any product, part, or component covered by this warranty which falls under normal use as a result of a defect in material or workmanship with a comparable product. Third party electrical components are covered in accordance with the individual manufacturer’s warranty and conditions.
Excluded: USB/Wireless Charger (12 Months Warranty)
Loose Furniture & Task Chairs
AWM warrants the products manufactured and supplied against failure due to defective materials or workmanship to the original purchaser only during the applicable warranty period as set out for each product per sales order.
Australian Workstation Manufacturers & AWM Amaroo acknowledge the Aboriginal and Torres Strait Islander peoples as the first inhabitants of this nation and the traditional custodians of the lands where we live, learn and work.
