Last updated: [October 2025]

This Privacy Policy describes how AWM Amaroo Pty Ltd (“AWM”, “we”, “us”, “our”) collects, uses, stores and discloses your personal information when you visit our website www.awm.net.au, contact us, or use our products and services.

By using our website or providing your personal information to us, you consent to this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information from you:

• Contact details: your name, company name, email address, phone number, postal and delivery address.

• Business information: company ABN, position title, and any project or order details relevant to your dealings with us.

• Payment information: transaction details (note: we do not store full credit card details; payments are handled by secure third-party processors).

• Website data: IP address, browser type, device information, pages visited, and how you interact with our website.

• Communications: records of your correspondence with us (e.g. through contact forms, phone calls, or email).

2. How We Collect Information

We collect personal information in several ways, including:

• When you complete forms on our website (such as contact, quote, or enquiry forms).

• When you communicate with us by phone, email or in person.

• When you place an order or request a service.

• When you subscribe to our newsletters or updates.

• Automatically, through cookies and analytics tools (such as Google Analytics) when you visit our website.

You can disable cookies in your browser settings, but this may affect how our website functions.

3. How We Use Your Information

We use your personal information to:

• Respond to your enquiries, quotes, or orders.

• Provide products, services, and customer support.

• Process payments and issue invoices.

• Improve our website, services, and customer experience.

• Send marketing communications (only where you have opted in).

• Comply with legal obligations and maintain business records.

If you do not wish to receive marketing emails, you can opt out at any time by following the unsubscribe link or contacting us directly.

4. Disclosure of Your Information

We may share your personal information with:

• Our employees, contractors, and suppliers who assist in providing our products or services.

• Third-party service providers (such as IT support, logistics, marketing agencies, and payment processors).

• Professional advisers such as accountants, lawyers, and auditors.

• Government authorities or regulators, when required by law.

We require all third parties to handle your information securely and only for legitimate business purposes.

5. Storage & Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

Personal data may be stored electronically on secure servers or in hard copy files within Australia.
Where we use cloud services (such as Microsoft 365, Google Workspace, or similar), data may be stored on servers located outside Australia but subject to comparable data protection standards.

6. Access and Correction

You have the right to:

• Access the personal information we hold about you; and

• Request corrections if that information is inaccurate, out of date, incomplete, or misleading.

To do so, please contact us (see Section 10 below).
We may require proof of identity before processing your request.

7. Retention of Information

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.
When information is no longer needed, we securely destroy or de-identify it.

8. Links to Other Websites

Our website may contain links to external sites.
We are not responsible for the privacy practices or content of those websites.
We encourage you to read the privacy statements of any third-party sites you visit.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or the law.
The updated version will be posted on our website with a revised “Last updated” date.
Your continued use of our website following such updates constitutes acceptance of the revised policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, or wish to access or correct your personal information, please contact us:

AWM Amaroo Pty Ltd
Website: www.awm.net.au
Phone: 1300 475 217
Email: info@awm.net.au
Address: 118 Commonwealth Street, Surry Hills NSW 2010, Australia

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.